AI receptionist · Melbourne
AI receptionist for Melbourne small businesses
Onefold sets up and runs AI receptionists for small businesses across Melbourne. Your AI Employee answers every call and message, qualifies the enquiry, books it into your calendar and sends you a summary, including after hours.
We start with a free 20-minute AI Assessment, and plans run month to month after setup. Want to hear one first? Ring 0468 036 700 and Hannah, our own AI Employee, will answer.
What an AI receptionist does
- Answers every call and message, day, night and weekends, in a natural Australian voice.
- Qualifies the enquiry: what they need, where they are, how soon, and how to reach them.
- Books it straight into your calendar, or takes a message if that’s what you prefer.
- Sends you a summary by text or email, so you know what came in without listening to voicemail.
- Hands urgent calls to you under rules you set.
- Tells callers it’s an assistant. Nobody is misled, and most people just care that someone picked up.
Once it’s answering your phone, the same AI Employee can follow up your quotes and chase unpaid invoices.
The calls Melbourne small businesses miss
The phone rings while you’re doing the work. Here’s what your AI receptionist does in that moment:
- Trades and builders. You’re on site or under a house. It takes the job details, where it is and how urgent, and books the quote visit.
- Clinics and practices. The front desk is with a patient. It answers new enquiries, takes booking requests and sends the details through.
- Accountants and professional services. You’re in a client meeting. It qualifies the new enquiry, explains how you work and books the first call.
- Cafés, retail and local services. You’re serving customers. It answers questions about hours, orders and bookings, and takes the request.
Want to see what missed calls are costing you first? Read what missed calls cost a trade business, or browse all guides.
Set up in person, anywhere in Melbourne
Onefold is based in Nunawading and works with small businesses across Melbourne. Dipendra comes to you to set it up, learns how your phones actually work, and builds your AI receptionist around that. It runs on Melbourne time with a natural Australian voice, and when something needs changing, you deal with him, not a support queue.
How we set it up
- Free AI Assessment. A 20-minute call about how your business actually runs. You get a written plan for one fix you can act on, with no commitment.
- AI Deep Dive (optional). A report on your highest-ROI AI opportunities, with 3 to 7 researched fixes and a step-by-step implementation guide. It’s $890, one-off.
- We build your AI Employee. It’s trained on your services, pricing, tone and rules, and connected to your calendar and CRM.
- Two weeks on probation. Everything it sends passes your desk first, until you’re happy to let it run.
- We stay on. Fortnightly reviews and tuning, and more work handed over as trust grows.
How it compares
| Option | Who sets it up | After hours | Books appointments | Who keeps it running |
|---|---|---|---|---|
| Voicemail | You | Message only | No | You call back |
| Divert to your mobile | You | Only if you answer | You do | You |
| Human answering service | The service | Depends on the plan | Sometimes | The service |
| DIY AI receptionist platform | You | Yes | If you configure it | You |
| Onefold, managed AI receptionist | We do | Yes | Yes | We do |
What it costs
- AI Assessment: free.
- AI Deep Dive: $890 one-off.
- Your Own AI Team: from $490 a month. Dedicated AI Employees trained for your business, working 24/7 on the jobs you choose, usually starting with the phone. Connected to your CRM and calendar, with a fortnightly review.
- Your AI Adviser: ongoing advice from Dipendra as your business hands more work to AI. Contact us for pricing.
Setup is billed once and quoted on the call, based on how much is being connected. After that it’s month to month, with 30 days’ notice. See all plans.
Common questions
With Onefold, plans start from $490 a month, plus a one-off setup fee quoted on the call based on what’s being connected. It’s month to month after that, with 30 days’ notice. The free AI Assessment tells you whether it’s worth it before you spend anything.
It does the same job in a different way. An answering service is usually a person taking messages for several businesses. An AI receptionist answers straight away at any hour, can book into your calendar and sends you a summary. With Onefold it’s managed for you: we set it up, check its work for the first two weeks and keep tuning it.
Yes. It answers nights, weekends and public holidays on Melbourne time, and follows the rules you set for urgent calls.
Yes. It introduces itself as your assistant. We don’t pretend otherwise.
For the first two weeks, nothing goes out without your approval. Anything involving money stays behind your approval for as long as you want.
Yes. Your calls divert to your AI Employee, so customers keep ringing the number they already know.
You set the rules. Urgent calls can be passed straight to you, and everything else is booked or summarised.
About two weeks from the first call for a single role. Bigger setups take three to four weeks.
No. It’s month to month after setup, and if you leave you keep the documentation.
Find out if it’s worth it for your business
Book a free 20-minute AI Assessment. We’ll tell you honestly whether an AI receptionist makes sense for you, and what to do first.